Terms & Conditions

Welcome to the official website of Athenaos Travel & Tours, accessible at www.athenaos.gr, along with our connected booking platforms. Athenaos Travel & Tours, operating as a Single Member Private Company, is registered with TIN: EL802039871, Greek National Tourist Organization License Number MH.T.E.: 0206E60000977401, and General Electronic Commercial Registry Number: 169910303000 (hereinafter referred to as "the Company"). We are a full-service online and offline Travel Agency specializing in shore excursions, vehicle leasing with a driver, and comprehensive travel packages. Our mission is to provide comfortable, fast, safe, and luxurious transportation within Attica and to popular tourist destinations across Greece. Additionally, the Company offers customized excursion planning and personalized travel services to meet the unique needs of our clients. This website is the exclusive property of the Company and is protected under Law 2121/1993 on intellectual property, as currently in force.

1. TERMS OF USE IN GENERAL

The visitor/user/customer (hereinafter for reasons of brevity "the User") of the website www.athenaos.gr (hereinafter for reasons of brevity "Athenaos.gr") must carefully study the terms of use before taking the decision to purchase a service from the website, as in this case it is considered that he has fully accepted in advance the content of the relevant terms, which are also an indisputable content of the concluded contract. In case of disagreement, he must refrain from using this page. The following terms of use apply to all content and to what is generally included in the pages of our Company. The Athenaos.gr may at any time modify the terms and conditions of use in the context of improving the services provided or adapting to the applicable data. No modification of these terms will be taken into account and will not form part of this agreement, binding the User, unless it has been previously formulated in writing and has not been incorporated into it in its electronic form. The User must check each time for possible changes and if he continues to use, especially when making a purchase, he is considered to accept the modified terms and conditions and is therefore bound accordingly. Otherwise, he/she must refrain from using/visiting our Website.

2. INTELLECTUAL PROPERTY INFORMATION OF THE WEBSITE

The website and its entire content, which includes texts, illustrations, photographs, terms of use as well as the services provided, is intellectual property and specifically registered trademarks and service marks of the Athenaos.gr, protected by national and international provisions on Intellectual Property, with the exception of the explicitly recognized rights of third parties. Therefore, it is expressly prohibited by law to reproduce, republish, copy, store, sell, transmit, distribute, publish, execute, download, translate, modify in any way, in part or in summary, without the express prior written consent of Athenaos.gr. Exceptionally, the individual storage and copying of parts of the content on a simple personal computer for strictly personal use (private study or research, educational purposes), without the intention of commercial or other exploitation and always under the condition of indicating its source of origin, without this meaning in any way granting of intellectual property rights, is allowed. It is also allowed to republish material for the purpose of promoting the activities of the Athenaos.gr provided that the source is cited and no intellectual property rights are affected, trademarks are modified, altered or deleted. Everything else included in the electronic pages of our Company's Website, mainly in the form of links to other websites and is registered trademarks and intellectual property products of third parties, goes back to their own sphere of responsibility and has nothing to do with the website of the Athenaos.gr.

3. LIMITATION OF INTERNET SITE LIABILITY

The Athenaos.gr aims, but cannot guarantee in this regard, that the content of the entire website is at all times valid, clear, secure and understandable to the User. In this direction, it makes every effort, but in no case, including negligence, does the Athenaos.gr arise for any damage that may be caused to the User as a result of this use of our Website. It is at the discretion of the Athenaos.gr to modify the flow and content of the information provided by the website and in particular may: a) make changes to any information and / or service and / or software provided on this Website, without prior notice, but with the obligation to simultaneously publish the changes made in electronic form on the website for the immediate information of the User b) to cease the provision of any service and refrain from publication on its Website and delete from it any information or material provided or placed by the User, at any time without notice, mainly but not exclusively for reasons of functionality, security or other necessary reasons, c) to use the suggestions or information made available by users in any way it deems appropriate in the legal context of use (such as in the case of protection personal data) and mainly in order to improve the services provided, identifying possible weaknesses, promoting the Company's activity and advertising the quality of its services.

4. INDEMNIFICATION

This legal agreement binds the User of the website that in the event that a legal dispute, administrative, criminal or civil, arises between the Company and a third party, which legal dispute arises from illegal actions of his (the User's), in the context of either using the Website, or during the execution of the service purchased, he will intervene in the lawsuit and will indemnify the Company in any case, either he is convicted or to cover expenses incurred through his own fault. In particular, by participating in this agreement and using the software of the Athenaos.gr service, to the extent permitted by law, the User agrees to defend or indemnify the Company, from and against any claims as well as the costs, damages, losses, liabilities and expenses (including attorneys' fees and expenses) that arise, without its own fault, but possibly due to actions of its own or due to force majeure and in particular in relation to: (i) any punitive, special, indirect or consequential damage or loss, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of compensation, (ii) any inaccuracy regarding the (descriptive) information of users available with our software, (iii) any (direct, indirect, consequential or punitive) damages, losses or expenses suffered, incurred or paid by the User (arising out of or in connection with the use) in connection with the inability to use, or delay, or virus of our software and/or the server hosting the software, or (iv) any (personal) injury; death, destruction of private property or other (direct, indirect special, consequential or punitive) damages, losses or expenses suffered, arising out of, or paid by him, due either to (legal) acts, errors, violations, (serious) negligence, willful misconduct, omissions, non-performance, misrepresentation, tort, by or (in whole or in part) due to the User, including any (partial) cancellation; double booking, strike, force majeure or any other event beyond our control, (v) any information in this Software that is sometimes linked to external websites over which our services have no control and for which we assume no responsibility, (vi) any user violation or violation of any term of this Agreement or any applicable law or regulation; whether or not they are mentioned herein.

5. LINKS TO OTHER SITES - INTERACTIVITY WITH SOCIAL MEDIA

The Athenaos.gr does not manage the websites of third parties to which it refers through hyperlinks or advertising banners and is not responsible for their content. Links to other websites are provided mainly to facilitate the User's information about possible destinations during the operation of the routes with the leased vehicles of the Athenaos.gr website, without this implying: a) that the Athenaos.gr accepts the content or services of these external websites, b) any relationship of the Athenaos.gr with the owners of the external websites; c) guarantee of the Athenaos.gr regarding the protection of personal data, the availability, quality, completeness or correctness of the information and services contained on third party websites, or the security against the transmission of viruses; d) Assumption of responsibility of the Athenaos.gr, for any misuse of the information contained in the external websites. Therefore, this website bears no responsibility for what may arise during the visit or use, through present links of the Athenaos.gr page with other websites. In case the User encounters any problem, he/she should contact exclusively the administrators of the other websites. The Athenaos.gr also has interactive links to communicate with popular social media, such as Facebook and Twitter. These links may collect your IP address, which page you are visiting on our website and may set a cookie to enable the component to function properly. Social media features and widgets are hosted either by third parties or directly in our software. Your interactions with these features are governed by the privacy statement of the company providing them.

6. USER OBLIGATIONS WHILE BROWSING AND USING

The User of our Website must, on the one hand, comply with the rules and provisions of Greek, European and International Law and the relevant legislation governing telecommunications and on the other hand, refrain from any illegal and abusive use of the content and services of our Website. Also, he must behave decently, politely and discreetly during his visit and use of our Website, especially when he takes advantage of the possibility of communicating with the administrator of the website through either e-mail or telephone connection, while the adoption of practices of unfair competition or others contrary to NETIQUETTE (Internet User Code of Conduct) is expressly prohibited. Any damage caused to our Website or to the Internet in general, resulting from the misuse or improper use of the relevant services by the User goes back to the sphere of his sole responsibility. In particular, the interactive link "Contact Us", activates your email software and invites you to send your comments or questions to a specific mailbox. When you send such a message, your personal data is collected only to the extent necessary to respond to you. In case of sending e-mails (and / or telephone communication) you must: -The message must be decent and not offend either the creators and administrators of the website, or other websites, or other internet users -As far as possible, the User must take precautionary measures so that the message via e-mail is safe, free from malware that could cause problems to the Athenaos.gr or to other users of our website -The message should not be accompanied by advertising material, since the purpose of the exchange of e-mail with the administrator of the website is to provide information and clarify questions of potential interested potential customers. -The messages will respect human rights and various minority groups. -The messages provided may be used by the Athenaos.gr without any legal requirement from the User who provides them, provided that the personal data of each User is fully respected, mainly for the purpose of promoting the Company's activity and improving the services provided. -The website infers that it has the right to contact it in the same way, based on the information submitted by the User. For this reason, it is imperative that the data are authentic, do not have the purpose of misleading the company, as well as have appropriately formed content. Otherwise, Athenaos.gr reserves the right to modify potentially obscene, offensive or untrue content.

7. PROTECTION ASSURANCE PERSONAL DATA OF USERS

In general, the personal information we collect allows us to process the reservations of each User for vehicle rental and to provide our services to him. We collect the personal information that he submits to the site at his will when using the services offered. The management and protection of the personal data of the User of our Website is governed by the terms hereof and the relevant provisions of both Greek Law (Law 2472/1997, Presidential Decree 207/1998 and 79/2000, no. 8 Law 2819/2000), as well as European Law (Directives 95/46 / EC and 97/66 / EC). The personal data collected by our Website are not disclosed to third parties (except where provided by law to the competent authorities only), but their personal character is preserved. Our Website keeps records of this information solely for communication, statistical purposes and improvement of its services. As this website has interactive links to other websites, it should be noted that the obligation to ensure the confidentiality of personal data committed by Athenaos.gr, concerns exclusively the digital elements that constitute the content of this website only. From the moment the User finds himself through a link in a different website environment (website), it is the responsibility of the latter to ensure the protection of personal data that the User is willing to give and the Athenaos.gr bears no responsibility. In any case, however, the User of our Website has the ability to request the deletion, correction or change of his personal file. Data collection and use: The Athenaos.gr uses the personal data of visitors / users for three general reasons: 1) The processing of transactions for purchases made by the User through the Athenaos.gr. 2) The informative support of its customers / users and the selection of the content it offers them, in order to be relevant to their general preferences. 3) Responding to any requests of customers / users regarding the services and products available from and through the Athenaos.gr and informing them about new service and product offers.

8. APPLICABLE LAW

This contract of use is governed by the provisions of Greek Law and is interpreted in accordance with the rules of good faith, business ethics and the economic and social purpose of the right. If any provision is found to be contrary to the law and therefore void or voidable, it automatically ceases to be valid, without in any way affecting the validity of the other terms. In such a case, an invalid provision shall nevertheless be enforced to the fullest extent permitted by applicable law and the User at least agrees to accept a provision with similar, but valid, effect to the invalidated one, taking into account the content and purpose of these terms and conditions. No modification of the terms of this contract will be taken into account and will not form part of it unless it has been published, that is, if it is not formulated in writing and has not been incorporated electronically into it. The competent courts for any disputes arising from this contract are the Courts of Athens.

9. GENERAL TERMS AND CONDITIONS

The Athenaos.gr reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, according to needs and transactional ethics. In such a case, the modifications should be published immediately on the active website so that they are accessible to the respective User, who, if he uses the services of the Website, in the presence of the modifications that have taken place, is considered to accept them and to be legally bound by their content. The User is responsible for ensuring the conditions and means that make the website in question accessible to him/her. In particular, the existence of appropriate physical infrastructure, the payment of fees to third parties (network providers, etc.) are matters of its sole responsibility.

10. HOW TO MAKE A PURCHASE

The purchase of vehicle rental services for moving within the city of Athens, visiting attractions not only within the urban fabric, but also in selected destinations throughout Greece, can be carried out in the following ways: - through Athenaos.gr website – through viator.com – bokun.com platform - by e-mail - after telephone communication with the administrator of the website, at the telephone number indicated in the chapter "Contact" of the Website.

11. PAYMENT POSSIBILITIES

The available payment methods at Athenaos.gr are the following:

-Payment through credit, debit and prepaid cards of Visa, Mastercard, Maestro, Diners, American Express. The card is charged through the secure digital environment of Stripe Payments and Viva Payments.

-Google Pay and Apple Pay: These digital wallets provide a fast, easy and secure way to pay using your smartphone or other devices. They support various credit and debit card types, ensuring seamless transactions.

-IRIS Payments: A secure payment solution that enables you to directly transfer funds between bank accounts, offering a convenient and fast way to pay without the need for a credit or debit card.

-PayPal: It is a secure online transaction service that acts as an intermediary for payments on the Internet, to the businesses that support it, with the aim of providing significantly higher security and greater ease of transactions, compared to the simple use of a card. By creating an account in PayPal, it is possible to enter details of one or more credit cards, debit cards or prepaid Internet cards, such as Visa, Mastercard, American Express or Discovery.

-Bank transfer payment (VIVA PAYMENTS – IBAN: GR8070100000000872493279860, EUROBANK – IBAN: GR0702603270000410201094371).

12. SECURE TRANSACTIONS

All payments made using a card are processed through the secure digital platforms of "Stripe Payments Checkout," "Viva Payments Smart Checkout," and "PayPal."

Stripe Payments and Viva Payments use advanced security measures to protect transactions and customer data. Here’s how they secure transactions:

Stripe Payments:

Encryption and TLS: Stripe uses the TLS (Transport Layer Security) protocol to encrypt all data transmitted between clients and servers. It employs 256-bit AES encryption for securing sensitive data.

Tokenization: Stripe converts sensitive card data into tokens, which can be used for processing payments but cannot reveal the original card information.

PCI DSS Compliance: Stripe is certified as a PCI Service Provider Level 1, the most stringent level of certification available.

Fraud Prevention: Stripe Radar, their built-in fraud detection tool, uses machine learning to analyze transaction data and flag suspicious activity.

Viva Payments:

Encryption and TLS: Viva Payments encrypts all payment information using the TLS 1.2 protocol and also employs 256-bit AES encryption for securing cardholder data.

Tokenization: Sensitive card data is replaced with tokens to protect against unauthorized access.

PCI DSS Compliance: Viva Payments is also PCI DSS compliant, adhering to international standards for secure transaction processing.

Strong Customer Authentication (SCA): It supports two-factor authentication methods to verify customer identity, minimizing fraud.

Secure Checkout Process: Viva Payments offers a Smart Checkout service that streamlines the payment process while securely handling customer data.

PayPal:

Encryption: PayPal uses advanced encryption technologies to secure your data and transactions. Data is encrypted using SSL (Secure Socket Layer) protocol to ensure privacy.

Fraud Prevention: PayPal's fraud prevention tools monitor transactions for suspicious activity, providing an additional layer of security.

PCI DSS Compliance: PayPal complies with the PCI DSS (Payment Card Industry Data Security Standard), ensuring that your payment data is handled securely.

Buyer Protection: PayPal offers buyer protection policies that cover eligible transactions, providing peace of mind when making purchases.

Secure Payments: PayPal provides a secure way to make payments without sharing your financial details with merchants, enhancing privacy and security.

By leveraging these practices, all three platforms provide highly secure transaction processing.