Cancellation Policy

At Athenaos Travel & Tours, we understand that plans can change. We strive to provide a flexible cancellation policy to accommodate our customers' needs. Below are the details of our cancellation policy:

Free Cancellation:

Full Refund: You can cancel your booking up to 24 hours before the scheduled departure time to receive a full refund.

Partial Refund: Cancellations made within 24 hours of the scheduled departure time may be eligible for a partial refund, depending on the nature of the service and the specific terms of your booking.

Non-Refundable:

Same-Day Cancellations: Cancellations made on the day of the scheduled service are non-refundable.

No-Shows: If you do not show up at the agreed-upon time and location for your service, no refund will be provided.

Rescheduling:

Free Rescheduling: You may reschedule your booking free of charge up to 24 hours before the scheduled departure time, subject to availability.

Rescheduling Within 24 Hours: Rescheduling requests made within 24 hours of the scheduled departure time may incur a fee and are subject to availability.

Special Circumstances:

Force Majeure: In the event of unforeseen circumstances beyond our control (such as extreme weather conditions, natural disasters, or other emergencies), we will work with you to reschedule your booking or provide a refund, as appropriate.

Health-Related Cancellations: If you need to cancel due to a medical emergency, please provide appropriate documentation, and we will consider a refund or rescheduling on a case-by-case basis.

Refund Process:

Refund Requests: To request a refund, please contact our customer service team at bookings@athenaos.gr or call (+30) 6972078796. Please include your booking reference number and details of your cancellation.

Processing Time: Refunds will be processed within 7-10 business days from the date of the cancellation request. Refunds will be issued to the original payment method used for the booking.

Contact Us:

If you have any questions about our cancellation policy or need assistance with your booking, please contact us:

📍Address: 7, Thrasimachou Str., Athens 10442, Greece
📞Tel.: +306972078796
📧Email: bookings@athenaos.gr

🌍Website:  www.athenaos.gr

By booking with Athenaos Travel & Tours, you agree to this cancellation policy. We appreciate your understanding and cooperation.